We ship worldwide. The shipping time depends on each individual country. Standard shipping method [4,90€] usually takes around 6-16 days (after processing time) to arrive to all EU countries, and 5-9 days (after processing time) to USA.
FREE STANDARD SHIPPING IS AVAILABLE FOR ORDERS ABOVE 60€.
Fast shipping method [19,90€] is shipped with DHL express and it roughly requires 3-7 business days (after processing time) to arrive once your parcel has left our fulfillment center.
Processing time usually takes around 2-7 days.
Items bought on zozolabel.com will gladly be accepted for a refund or exchange within 14 days of the delivery date. All merchandise must be received back in its original form. Clothing must not be worn, altered, damaged, free of any stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs.
In the event your item is damaged or defected [we're deeply sorry!] Please contact us within 7 days from the date of delivery and we will gladly process a return or exchange.
Any international returns received later than 60 days from the order date will be returned back to the sender.
Require more assistance? Simply send us an email at firstname.lastname@example.org.